A- Do not attemp to recover your data with any utilities. Many of them will restructure your data and change the original structure of their location on your drive. Using such tools will surely reduce tha chances of a successful recovery done by data recovery professionals in th eproper environment with the correct utilities and a qualified technician.

2- Is there a cost if the data is unrecoverable or if I change my mind?

A- The evaluation fee is applicable as per our service agreement, but there is no charge on the actual recovry service if unrecoverable or if you decide not to recover your data.

3- How will I receive my data? What format?

A- We can send your data back on CD, Tape, Hard Drive, or any Media you would like.

4- How do I pack my media to be shipped to your facility?

A- When and If possible use an Anti-Static wrapping material. You can purchase this at any Mailbox etc... or UPS store. Put in a sturdy box twice the size of the media your sending, with plenty of bubble wrap or foam chip to ensure that it will not move during the transportation. View are Service Agreement for shipping address and other arrangements we have with Major Airlines.

5- What is Data Recovery?

A- Data recovery is the process of retrieving data that has be deleted or has become inaccessible. Causes maybe mechanic failure of your hard drive, the electronic components failed, malfuntion of the optical device, bad tape or cartridge, defective hard drive and other sources of media failure. It can also be caused by a virus, worm, software problem, even a deliberate human act . In all of these cases, our team of experienced technicians are able to recover successfully 85% to 90% of the time your lost data. It makes a difference having your data recvoer by certified and qualified data recovery technicians.

6- My documents are confidential. How can I be sure that they will remain confidential?

A -We offer our clients a secure environment so you can be sure that only authorized personnel have access and your document remain private. All employees are under a non-disclosure agreement. Our recovery work is done in our secure lab, and only data recovery technicians have access to this part of our facility. We monitor very closely the access to our lab.

7- How can I prevent Data Loss?

A- Backing up is the first and most important task you have to ensure and prevent data loss. Peprare a disaster recovery plan for your company and/or small business. Make sure you have offsite copies of your data and not only onsite copies. Practice restoring your data from your backup media at least once a week. Verify that the data on the backup tape is valid and that it did get written.